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Copyright © 2012 ServiceNow. All rights reserved.Wellcome Trust Saved 17% on their IT Budget...Could You?
Find out how Wellcome Trust saved 17% of their IT budget in this lively podcast featured on Financial Times.com. In this podcast, you'll learn how Wellcome Trust:

Wellcome Trust, a global charitable foundation, needed to DO MORE while SPENDING LESS. Their IT team recently carried out an organisational review and service improvement effort using ITIL v3 processes as a guide. ServiceNow ITSM for the cloud was central to their efforts. Wellcome Trust’s primary goal was to improve customer service, enhance service delivery and lower costs in order to invest more funds in primary medical research activities.

• Improved customer service
• Enhanced service delivery
• Lowered IT costs

LISTEN NOW

Listen to the Financial Times podcast to find out how these service improvements have not only saved 17% of Wellcome Trust's IT budget, but have also made their IT department a valuable, credible and trustworthy function within their organisation.