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We'll Share:
  • Critical steps to successful service catalogue delivery
  • Tips on service automation and delivery and demand management through the service catalogue
  • How to drive business cost savings through automation of service provisioning
  • How a well designed service catalogue can create a common understanding of IT and business service value
Real success requires consultation, automation and information exploitation. Join guest speaker Stephen Mann, Forrester Research Inc, senior analyst, to discover how IT can utilize a flexible and intuitive service catalogue to drive business efficiency while supporting:
  • Incident and problem management
  • Change management
  • Service level management and reporting on multiple service levels
  • Improved communications

Getting a Service Catalogue
So much more than buying a tool
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