We have compiled a few white papers that we believe will help educate you on what to do when faced with 
 the HP OpenView Service Desk End of Life announcement.  White Papers include:      

 Mitigating the End of Life Scenario
  Bill Keyworth, Vice President and Research Analyst
  Having spent over twenty-five years in analyzing, advising, defining, developing, promoting, messaging
  and selling IT management technologies, I'm consistently impressed with the willingness of the end
  user to accept the end-of-life (EOL) scenario as painted by their technology vendors.

                       

                          
  Help Desk Help
  At a growing number of businesses, help desks need help themselves. For years, companies needing  
  to resolve IT incidents and problems have relied on traditional help desk systems. Among the most
  popular of these has been HP's Service Desk offering, part of that company's venerable OpenView IT
  management portfolio. However, in recent months HP Service Desk users have been plagued by
  uncertainty concerning the future of the offering.
   
                            
                             
  A Brief History of Software-as-a-Service
  The market trend-spotters agree: SaaS is the next big step in the logical evolution of software. Just as
  businesses replaced the water wheel with electric power from a grid, IT and software have moved far beyond
  sneakernets, fat fingers, patches and CDs. But not every alternative to traditional software includes all of the
  benefits of true SaaS. For users to better ensure their business needs and goals are addressed, it’s
  important to understand the differences between traditional software, software offered by Application Service
  Providers and the different flavors of SaaS. This paper will provide a brief history of SaaS.