April 18 - 22, 2010

San Diego, California - Omni San Diego Hotel

Contribute to Knowledge10: Call for Speakers

We're lucky to have the most dynamic and fastest growing user community in IT service management. Your input has consistently been inspiration for new functionality upgrades to our software. We would love to share with the community how you are using Service-now.com to improve ITSM at your organization


If you are interested in presenting at Knowledge10 please submit a session proposal by January 25th to have your topic considered. Proposal ideas can be for a conference session (50 minutes), panel discussion, seminar or workshop.


Or submit some of the "cool stuff" you have built on the Service-now.com platform. Include a short paragraph describing your custom-built application, customization or configuration. We would like to share your success at Knowledge10 with your peers!.


* Required field


*First Name   *Last Name
 
     
*Email   *Company
 
     
*Job Function:    
   
     
*Proposed Session Title
     
*Proposed Session Abstract
If you have any questions, please email marketing@service-now.com or call (858) 345-1434. We will make a final decision on speakers February 15, 2010.
   



Sample topics to consider:

  • How to Measure & Communicate Your ITSM Success
  • Configuration and Change Management
  • Creating a Service Catalog
  • Discovery and Application Dependency Mapping
  • Developing SLA's and OLA's
  • Designing Services and Service Portfolio Management
  • Surviving a Software Audit
  • Financial Management
  • Cost Saving Opportunities in IT
  • Chargeback Models
  • Closed Loop Change Management
  • Integrations
  • Designing an Effective CMDB
  • Implementing Service-now.com
  • Incident Management
  • Problem Management
  • Defending from Outsourcing
  • Knowledge Management
  • Workflow Automation
  • Email Notifications
  • Adopting ITIL V.3
  • Custom Applications
  • KPI’s and Performance Metrics
  • International Service Management Deployment